Ticket View
The working view for every customer request.
The self-hosted
help desk with a soul.
Run a powerful helpdesk on your own servers. One license. Your data. Your rules.
"deployed in a coffee break" ✦
1core license
£0per-seat fees
100%your data, your servers
94%open code
// INCLUDED IN THE CORE LICENSE
The daily support workflow.
Already covered.
Handle requests, collaborate privately, and keep every ticket moving from one self-hosted help desk.
// EXTENSIONS · INSTALL ONLY WHAT YOU NEED
Add more surfaces.
Only when you need them.
Install extra capabilities from the admin panel. Knowledge Base is included with the core license. Live Chat and Public Roadmap are optional paid extras.
Knowledge Base
Publish and manage helpful articles.
Live Chat
Give agents a real-time support queue.
Public Roadmap
Turn feedback into a visible product loop.
// 06 surfaces · 01 license
Everything support needs. Nothing it doesn't.
Extend Ticaga as your support needs grow. Add optional features from one admin panel, without changing your core helpdesk.
01 — TICKETING
A shared inbox that keeps every request moving.
Departments, priorities, assignments, internal notes,
file attachments, and public ticket access.
Built for support teams, without per-seat billing.
#1042·
Payment issue·
High·
Open·
Accounts
Last reply: 4 minutes ago
02 — LIVE CHAT · <script> · PAID EXTRA
Real-time chat. One snippet to install.
<script src="https://support.example.com/extension-assets/live-chat/widget.js"
data-widget-key="acme_..."
data-position="bottom-right"
data-theme-color="#0042aa"
data-welcome-message="Hi! How can we help?"
async>
</script>
data-widget-key="acme_..."
data-position="bottom-right"
data-theme-color="#0042aa"
data-welcome-message="Hi! How can we help?"
async>
</script>
read the embed docs →
03 — KNOWLEDGE BASE
Knowledge Base
SEO-friendly help center.
Rich articles, feedback, analytics.
$ grep articles
04 — SLA TRACKING
SLA Tracking
Response & resolution targets.
Business hours. Escalations.
$ watch breaches
05 — ROADMAP · PAID EXTRA
Roadmap
Public boards, votes, changelog.
Tickets → roadmap in 1 click.
$ vote up
06 — GDPR READY
GDPR Ready
Exports, erasure, consent audit trails.
Compliance without consultants.
$ rm -rf user
// their model vs your server
The honest diff.
Stop paying a seat tax for your support team.
Run the help desk on your terms.
--- a/typical-saas-helpdesk.config +++ b/ticaga.config
-Monthly bill multiplied by every support agent.
-Your ticket history stored on someone else's platform.
-Backups, retention, and hosting location decided by the vendor.
-Useful features reserved for higher pricing tiers.
-Annual renewals required to keep using the product.
+Unlimited employees. No per-seat pricing.
+From £5/month, or £95 once for a perpetual core license.
+Your server. Your database. Your backup schedule.
+Choose your host, region, retention policy, and when to deploy updates.
+Ticketing, knowledge base, and SLA management included in the core.
+Add Live Chat and Public Roadmap extensions when your team needs them.
MONTHLY
£15/ mo
cancel anytime
Start monthly
Core helpdesk included
Unlimited employees
Updates while subscribed
Basic support while subscribed
RECOMMENDED
PERPETUAL
£295once
6 months updates
Buy perpetual
Core helpdesk included
Unlimited employees
You own the license
6 months of updates + Basic Support
LIFETIME
£2,000once
updates for life
Buy lifetime
Core helpdesk included
Unlimited employees
You own the license
Lifetime updates
Lifetime Basic Support
// READY?
Your tickets.
Your data. Your server.
30 days free. Then choose monthly, perpetual, or lifetime.
Core helpdesk included. Add optional paid extras only when you need them.