SUPPORTWe answer our own tickets, by the way

Support that doesn't disappear
after the sale.

We use Ticaga to run Ticaga. Astrid, our AI assistant, helps with quick answers, while Beav, Mike and Kris are here when you need a human.

See support tiers → $ update plans
// 03 — TIERS

Pick the response time you need.

Monthly Ticaga license includes Standard support. Bolt on Premium or Premium+ if you've got production traffic depending on us.

STANDARD
£39recurring · every 6 mo
Mon–Fri, business hours
Renew →
Email & ticket support
Next-business-day response
Community Discord + forum
Patch releases free
RECOMMENDED
PREMIUM
£90recurring · every 6 mo
6-hour SLA, 24/5
Upgrade →
6-hour first-response SLA
24×5 coverage (Mon 00:00 → Fri 23:59 UTC)
Direct phone line to your account manager
Quarterly health-check call
Migration assistance from any tool
PREMIUM+
£200recurring · every 6 mo
6-hour SLA, 24×7
6-hour SLA · 24×7
24×7 coverage (Mon 00:00 → Sun 23:59 UTC)
Direct phone line to your account manager
Quarterly health-check call
Annual contract
// SLA AT A GLANCE

What we promise. In writing.

TierCoverageFirst responseResolution targetEscalation
StandardMon–Fri 09–16 UTC8 hours36 hoursEmail queue
PremiumMon–Fri 24h6 hours12 hoursEmail or on-call phone
Premium+24×76 hours12 hoursEmail, on-call phone & Business meetings

¹ SLA clocks pause when waiting on customer information. Full SLA policy at ticaga.io/sla.

// UPDATE PLANS

Update when you're ready.

Owned a Ticaga licence and want the latest features? Pick a cadence that fits how often you actually upgrade. Pay every six months, every twelve, or once when you fancy a jump.

i For Owned licences only. Leased and Lifetime already include every release.
// 6 months

Six months of updates.

£ 39 recurring · every 6 mo
+Latest releases. Every patch, every minor — for six months.
+Auto-renews until cancelled. One-click cancel from your account.
+Keep your licence forever. Stopping updates doesn't disable Ticaga.
Purchase →
BEST VALUE
// 12 months

Twelve months. Save £18.

£ 60 recurring · yearly
+Latest releases. Every patch, every minor, every major — all year.
+£60/year, set-and-forget. Equivalent to £5/mo with no per-seat catch.
+Priority release notes — yearly subscribers get changelog 24h before public.
Purchase →
// ONE-TIME

One-time update.

Don't want a recurring contract? Only want to upgrade Ticaga once, when you're ready? We hear you. Pay a small fee, jump to the latest, no strings attached.

£10 once
Purchase →

¹ Prices in GBP, excluding VAT. Update plans deliver every release published while the plan is active — including any majors. Cancelling stops future updates; the version you have keeps running indefinitely.

// UPDATES POLICY

No "v3 is a new product" rug-pulls.

Major versions are free for every customer whose update plan is active. We've shipped 2.x in 2025 and 2.4 later this year — every Lifetime customer migrated free, on their schedule.

$ see what's next ↗
$ php artisan ticaga:upgrade
→ checking 2.3.0 → 2.4.0
→ running migrations
→ clearing caches
✓ upgraded · 0 errors · 41s
// NEED MORE?

Already on Standard?
Upgrade in a click.

Premium and Premium+ can be added to any active license.
Pro-rated. No "sales call" required.