Agents

We've created Ticaga to ensure your employees have a simple but professional workplace. This ensures your customers get the best support you can offer.

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Agent ticket overview

Support Tickets

Our support tickets software is user friendly & not cluttered so you can focus on what matters, your customers.

Self hosted

Ticaga is hosted on your premise server or on a server you own in a datacenter without any limits or privacy laws.

Customisability

We've designed Ticaga to be customisable to your company's needs. Based on the Laravel core, it's simple to modify.

Enum code
New

Enums

We've built the Statuses, Priorities & Category Types into Enums, so it's easy for you to add or remove without editing a database table. We highly recommend you keep the basic ones else you'll run into problems.

New

Announcements

Keep your customers updated with the latest news or updates, simply by creating Announcement Categories and writing your Announcements.
Our Announcments come with SEO friendly Urls too: https://yourdomain.com/1-name-of-announcement

Announcements
Branding page
New

Customisation

You can customise your colour, add your own logo, change the name of Ticaga straight from the agent's side of the software. Less editing the .env file.

Customer Profiles

Your employees can view Customer profiles.
See their Account Manager, Phone number & Email.

If a customer has opened a ticket, you can view a list of their tickets whatever the status.

Customer Profile