Agents
We've created Ticaga to ensure your employees have a simple but professional workplace. This ensures your customers get the best support you can offer.
Get 30 days for free
Support Tickets
Our support tickets software is user friendly & not cluttered so you can focus on what matters, your customers.
Self hosted
Ticaga is hosted on your premise server or on a server you own in a datacenter without any limits or privacy laws.
Customisability
We've designed Ticaga to be customisable to your company's needs. Based on the Laravel core, it's simple to modify.
Enums
We've built the Statuses, Priorities & Category Types into Enums, so it's easy for you to add or remove without editing a database table. We highly recommend you keep the basic ones else you'll run into problems.
Announcements
Keep your customers updated with the latest news or updates, simply by creating Announcement Categories and writing your Announcements.
Our Announcments come with SEO friendly Urls too: https://yourdomain.com/1-name-of-announcement
Customisation
You can customise your installation by changing the name, adding your own logo, all by editing the .env file.
We are looking into improving this functionality soon.
Customer Profiles
Your employees can view Customer profiles.
See their Account Manager, Phone number & Email.
If a customer has opened a ticket, you can view a list of their tickets whatever the status.
