Customers
Ticaga, isn't just about your company, so we've made Ticaga customer friendly as-well. Customers can view all their open tickets in one place and see their Account Manager (If assigned).
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Support Tickets
Ticaga makes submitting a support ticket flawless.
Customers can see an estimated time before opening tickets.
Announcements
Keep your customers informed with handy Announcements. Viewable to the public or / and customers who are logged in.
Account Manager
Ticaga allows you to set up account managers for customers.
This allows you to help your customers more efficiently.
Client Overview
Your customers can see an overview of their Open / Resolved tickets count and their Account Manager.
Customers can also see any open tickets straight away.
Announcements
Customers can view published Public or Customers Only announcements that you've created.
Tickets
Customers can view their tickets, create replies and even rate the ticket overall.
Customers who don't have an account have a unique public link they can use to view and reply.