Employees
Ticaga is designed to give your employees a simple, professional workplace, so your customers receive the best support possible.
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Support Tickets
Our ticketing system is user-friendly and uncluttered, so you can focus on what matters most — your customers.
Self hosted
Full control over your data, hosted on your servers, with GDPR compliance made easy using our extension.
Knowledge base
Centralise your knowledge. Create, manage, and share articles so your team and customers always have the answers.
Enums
We've built the Statuses, Priorities & Category Types into Enums, so it's easy for you to add or remove without editing a database table. We highly recommend you keep the basic ones else you'll run into problems.
Announcements
Keep your customers updated with the latest news or updates, simply by creating Announcement Categories and writing your Announcements.
Our Announcments come with SEO friendly Urls too: https://yourdomain.com/1-name-of-announcement
Customisation
You can customise your installation by changing the name, adding your own logo, all by editing the .env file.
We are looking into improving this functionality soon.
Customer Profiles
Employees can view detailed customer profiles including Account Manager assignments, phone numbers, and email addresses. Full ticket history is accessible for every customer across all statuses.
