Features
We are always adding new features to make your life easier. Here are some of the latest ones we've added.
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Live Collaboration
Work together in real time with viewer presence and collision alerts so replies never overlap.
SLA & Time Control
Track SLAs and response time to keep support performance predictable and measurable.
Customer Experience
Boost satisfaction with ratings, CSAT support, and engagement signals across announcements.
Announcements
Create and organize announcements by category, publish updates with SEO-friendly URLs, and track likes and views to understand what customers engage with most.
Branding & Customization
Tailor branding and workspace behavior through settings and extensions to match your team’s process and identity.
Customer Profiles
Give employees full customer context in one place, including contact and billing details, account ownership, and complete ticket history.
Extensions Framework
Enable your team to install and manage modular extensions, so you can expand capabilities without changing core workflows.