Real-time chat.
One snippet to install.
A widget that respects your brand, your bandwidth and your customers' time. Every chat is a ticket from the first message, and offline messages roll into the ticket inbox automatically. Go fully white-label on Pro, with no "Powered by" badge.
Add live chat in minutes.
Create a widget in Ticaga, then paste the generated embed snippet into your website. No SDK, NPM package, or framework-specific integration required.
- +Async loader for minimal page-load impact
- +Shadow DOM isolation to protect your existing styles
- +Optional customer details and custom metadata
- +Works with React, Vue, and plain HTML
- +Real-time over Reverb or Pusher, so it runs on shared hosting too
Every chat is a ticket
from the first message.
There is no separate chat console to learn. A new chat opens a ticket straight away, and employees answer it from the ticket view they already use, with a live panel above the conversation.
- Pick up a chat with the normal "assign to me" ticket action
- Replies go live to the widget while the chat is open, then fall back to email
- See whether the visitor is typing, read receipts, and the chat's status as it happens
- Use canned responses and AI-suggested replies right on the ticket
Quiet by default.
Loud when it matters.
The widget stays out of the way until a customer needs help. Enable targeted prompts when you want to start the conversation at the right moment.
- A home screen with cards to start a chat, search help articles,
view past chats, or open your own links - Real-time chat with queue position and typing indicators
- Offline messages automatically become tickets
- File sharing for screenshots, images, and PDFs
- Page-specific prompts with timer and exit-intent triggers
- Transcript emailed to the customer when the chat ends
From there, you can create new roles and assign permissions through the admin interface.
Configure the widget without touching code.
Teams can tune the widget from Ticaga: colours, placement, greetings, home screen cards, proactive cards, pre-chat forms, and offline forms.
- Brand the widget with your colour, title, icon, and placement
- Enable pre-chat surveys, file uploads, and offline forms
- Give each brand its own widget when you use Multi-Brand
- Preview the customer experience before publishing changes
- On Pro: route chats by department and follow business hours or your SLA calendar
Built for the whole conversation.
From the first page view to the final ticket handoff, Live Chat keeps the useful context with the conversation.
Keep waiting visible.
Customers see their queue position while employees manage waiting chats and concurrent conversations from Ticaga.
One timeline, start to finish.
Every message in a chat lands on its ticket as it happens, and offline messages arrive as tickets too. When the chat ends, the conversation carries on by email.
Know who needs help.
Track the current page and referrer, pass optional customer details, and keep custom metadata alongside the chat.
Reach out at the right moment.
Configure page-specific prompts with timer or exit-intent triggers, frequency limits, and optional calls to action.
Keep the conversation record.
Customers can revisit their chat history while employees search past conversations and download transcripts. The free edition keeps 30 days; Pro keeps everything.
Answer instantly, hand off cleanly.
With AI Support set up, a bot can reply to visitors straight away and hand the chat to a person when it needs one. Employees can take over at any time.
Extend it when you need to.
Add pre-chat forms, a Knowledge Base search panel, offline CAPTCHA, a widget per brand with Multi-Brand, or SLA calendar hours on Pro.
See what the visitor sees.
During a chat, an employee can ask to view the visitor's page. The visitor chooses whether to allow it, sees a "Sharing" indicator, and can stop at any time. Nothing is recorded.
Start the conversation yourself.
Watch who is on your site right now, where they are and which page they're on, then send them a message before they ask for help.
Free to start. Pro when you grow.
Live Chat is included with an active Ticaga installation. Upgrade to Pro for one monthly price, with no per-seat or per-conversation billing.
Start free. Upgrade without reinstalling.
The free edition is a complete live chat for a single employee. Live Chat Pro is an add-on to your Ticaga licence: the limits lift and the Pro features turn on as soon as it's active. Existing paying Live Chat customers already have Pro.
Price shown in GBP, excluding VAT where applicable. Prices are subject to change before purchase.
One snippet. Real conversations.
Free to start. No per-conversation pricing. Go white-label with Live Chat Pro.