SLA Tracking

Set clear response and resolution targets, monitor SLA health in real time, and automate escalations before breaches happen.

Set response and resolution targets by department or priority, with business-hour and holiday rules built in.

Give agents live SLA status on each ticket, with countdowns, warnings, and breach indicators before deadlines are missed.

Automate actions at SLA thresholds, then track compliance, team performance, and breaches with export-ready reports.

Rich Article Builder

Create structured guides with the MarkdownX editor, including table of contents, difficulty labels, code highlighting, and attachments.

Collect helpful/not helpful feedback and use article analytics to improve weak content fast.

Publish SEO-friendly help content with share-ready pages, print views, and sitemap support.