Search your customers' words.
Search published articles by title, content, and tags. Results update as customers type in the help centre.
title · content · tagslive results
KNOWLEDGE BASECore feature · SEO-aware · feedback-driven
Articles that deflect tickets —
not bury them.
A searchable help centre included in Ticaga core, with clean article URLs, sitemap generation, feedback analytics, and optional public article search inside Live Chat. Markdown in, useful pages out.
Offer help before chat starts.
When Live Chat is enabled, add a collapsible Help Articles panel to offline and pre-chat screens. Customers choose what to search.
offlinepre-chat
See what needs attention.
Track article views and helpful or not-helpful feedback. The analytics dashboard surfaces popular, highly rated, and low-rated articles.
kb.analyticsfeedback
// DISCOVERY
Easy to publish. Easy to find.
Give customers a searchable help centre alongside their tickets. Organise guides into categories and help people reach an answer before raising a request.
- Searchable article library
- Categories, tags and related articles
- Reading time and recently viewed articles
- Attachments and print-friendly pages
// FEEDBACK & ANALYTICS
See which answers help.
Track readership and collect helpful or not-helpful feedback on each article, so your team can see what customers use and where the content needs attention.
- Helpful / not-helpful feedback
- Per-article view tracking
- Engagement and feedback analytics
- Published article controls in the workspace
// FEWER TICKETS
Give customers answers before they ticket.
Knowledge Base is included with Ticaga core: publish searchable articles, collect feedback, and optionally surface help articles inside Live Chat.