Build your catalogue.
Set up products, prices and optional add-ons. Publish order forms and give customers access to their purchases through My Products.
BILLINGIntroduced in 2.7.0 · improved in 2.8.0
From first order
to next renewal.
Manage products, orders, invoices and payments from your Ticaga help desk. Give customers a place to buy and manage their products, while your team keeps billing and support together.
Give customers ways to pay.
Collect through Stripe, PayPal and GoCardless, or record manual payments. Manage invoices, quotes, refunds, credit notes and account credit.
Keep recurring work moving.
Manage subscriptions, renewal invoices and payment reminders, with automatic collection through supported saved payment methods.
// PRODUCTS & ORDERING
Your products. One customer journey.
Create a catalogue with one-time or recurring prices, then use order forms to present the products your customers need. Staff can follow the purchase without leaving the help desk.
- Products and optional add-ons
- One-time and recurring prices
- Order forms with selected products and payment methods
- Customer product and invoice management
// IMPROVED IN 2.8.0
More control after checkout.
Billing arrived in 2.7.0. The 2.8.0 release expands subscription management, payment recovery and financial records.
Handle plan changes.
Manage subscription changes with proration, so changes in service can be reflected in customer billing.
Follow up on missed payments.
Automated payment recovery helps follow up on failed payments, alongside renewal collection and reminders.
Make balances easier to follow.
Customer statements and debit notes give your team more ways to communicate account activity and adjustments.
Tools for cross-border billing.
UK and EU VAT tools include tax points, OSS records, VAT number checks and exchange rates, with HMRC Making Tax Digital submission support.
Keep a traceable history.
Invoice compliance checks and an append-only financial audit trail help staff review financial changes.
Keep the supporting records.
A document archive, retention rules and legal holds support your financial record-keeping workflow.
// BILLING + LICENSINGPayment received.
Payment received.
Licence delivered.
Connect a product to Licensing and choose what the customer receives. Billing handles the purchase and renewals; Licensing manages the software licence, add-ons or stocked digital key.
- Issue a licence after confirmed payment
- Grant add-ons to the customer’s software licence
- Keep recurring licence access aligned with paid terms
- Resell vendor keys using Licensing’s managed stock
Orders and support.
Together in Ticaga.
Enable Billing from Extensions to manage your catalogue and payments. Add the paid Licensing extension when you want to issue software licences or deliver stocked digital keys.