Extensions. Built in.
Extend Ticaga with included core tools and optional paid extras, all managed from the same extension system.
Featured extensions, one admin panel.
Core extensions are included with Ticaga. Paid extras add specialised surfaces without changing the core help desk. Enable, disable, configure, and verify extensions from Admin → Extensions.
Real-time chat. One snippet to install.
A paid real-time chat extension with queueing, typing indicators, file uploads, offline-to-ticket handoff, visitor location context, and custom metadata.
An SLA clock that doesn't lie.
Response and resolution targets, business-hours calendars, holidays, warning thresholds, breach monitoring, reports, and client-group policy overrides.
Help-centre that deflects tickets.
Searchable articles with categories, attachments, tags, reading time, feedback, view tracking, related articles, SEO controls, and sitemap generation.
Show what you're shipping next.
A paid public roadmap with boards, customer votes, feature requests, ticket links, comments, changelog releases, activity logs, and board CSV export.
Privacy tools inside Ticaga.
Authenticated JSON/PDF exports, deletion requests, admin approval, scheduled anonymisation, consent records, cookie consent, geo targeting, and live chat/tracking script gating.
Plan safer upgrades.
A proposed updater that checks for custom modifications, backs up files and the database, applies updates and migrations, and allows rollbacks. review the roadmap request ↗
Start from the Demo Extension.
The bundled Demo Extension shows the real structure: extension.json, routes, Blade views, migrations, config, language files, lifecycle methods, hooks, sidebar navigation, and an API-style JSON endpoint. Use it as the reference for private panels, customer workflows, integrations, and internal tools.
Core tools included. Extras when needed.
Keep the core help desk lean, add paid surfaces like Live Chat and Public RoadMap when they make sense, and build private extensions from the Demo reference when your workflow needs something custom.